TelphinUSA Telecommunications, Inc. ("TelphinUSA") respects the privacy of its clients.
TelphinUSA is committed to the protection of the personally identifiable information collected
from those clients. This Privacy Policy aims to ensure that the privacy of any personal details
collected in the normal course of providing our services is maintained.
Types of Information: TelphinUSA might collect what is known as
"personally identifiable information". Such information consists of details that can
be associated with a specific individual or entity, or permits the individual or entity to
be contacted either physically or online. For example, TelphinUSA might collect a customer's name,
address, telephone number and e-mail address.
Use of Information: TelphinUSA recognizes the importance of
such personal information to its clients. Customers should have a right to control the use and
dissemination of that information. Therefore, TelphinUSA only collects Personally Identifiable
Information for specific purposes:
- To ensure that our website is customer friendly, informative and easy to access;
- To provide and/or change service you request to purchase;
- To bill you, run credit checks, or to initiate debt collection;
- To provide you with Customer Service;
- To anticipate and resolve problems with your TelphinUSA service;
- To create new services that may be of interest to you;
- To protect our customers, employees or property (e.g., to investigate fraud, harassment
or other types of illegal activity); and
- To inform you of new products, promotions or other marketing initiatives.
All these aim to enhance your experience as a customer or prospective customer.
Marketing Activities: For marketing activities, TelphinUSA
will typically provide you with the choice to opt out. If no opt-out choice is available, please contact
TelphinUSA at the address or telephone number listed in the "Contact Us" portion of the web site and a
TelphinUSA representative will process your request. Once your opt-out request has been processed,
TelphinUSA will respect your request to be exempt from further direct marketing communications.
Direct from Customer: TelphinUSA collects information from
customers through various means, such as over the phone, over the Internet (if you transact with us on-line),
or when you complete an application form for one of the products or services that we offer or promote.
TelphinUSA also collects personal information directly from clients at the time of application for TelphinUSA
Services.
Third Parties: TelphinUSA may also collect personal information
from third parties such as:
- credit reporting agencies;
- suppliers of telecommunication services (e.g., other telecommunications and information
service providers); or
- other entities who supply services to us related to the provision of telecommunication
services provided to you.
If you do not want TelphinUSA to have your personally identifiable information, please do not submit
it TelphinUSA. However, we hope you understand that this may interfere with TelphinUSA's ability to
effectively resolve any customer service related issues you may have. TelphinUSA requests for no
additional information beyond that which we believe necessary to make your experience as a customer
a positive one.
Cookies: TelphinUSA may use what is popularly referred to as
a "cookie" or a similar file to store information on the computers of users of TelphinUSA's internet
services, TelphinUSA Services, or for those individuals that access TelphinUSA's website or web-based
tools via the internet. "Cookies" allow TelphinUSA to conduct additional market research into
the users of our website and products. "Cookies" are very widely used on websites and are a common
method of helping internet companies improve their services. If you do not want a "cookie" or similar
file stored on your computer, TelphinUSA recommends that you consult with your internet browser
instructions or "help" command to erase, block or monitor the cookies attached to your hard drive.
Website Traffic: From time to time, TelphinUSA collects
information about visits to our website, session lengths, bit rates and the number of messages and
bytes passed. This internet usage data is not resold, and is only used on an aggregate basis to
evaluate the TelphinUSA website. TelphinUSA may also contract with third parties that use Web Beacons
on the TelphinUSA website. These Web Beacons are used to track the performance of our marketing efforts
with respect to the TelphinUSA services and no personally identifiable information is collected in the
process.
TelphinUSA will not read any client's outgoing or incoming e-mail, private chat or instant messages.
Subject to applicable law, TelphinUSA may store messages for a brief period of time and could be
compelled to disclose those messages to comply with applicable law as described in the section titled
"Limited Exceptions to Information Sharing".
TelphinUSA will protect the confidentiality of any personal details collected at all times and any
information only be used internally at TelphinUSA, subject to the limited exceptions listed below.
Unless a client provides his or her express consent, TelphinUSA will not disclose personally identifiable
information to any third party for marketing purposes. When TelphinUSA uses agents, contractors or other
third parties to perform services on its behalf, and those third parties have access to your Personally
Identifiable Information, TelphinUSA will require that those third parties are subject to a confidentiality
agreement so that your information is protected.
Certain applicable laws might require TelphinUSA to disclose
clients' personally identifiable information to comply with applicable law. For example,
TelphinUSA may be required to disclose certain information under a subpoena, a court order, or as
required by a regulatory or administrative agency (e.g., in response to a customer complaint).
Additionally, TelphinUSA may disclose this information if we, in good faith, believe that this
information is necessary to identify, contact or bring legal action against individuals who may be
a threat to public safety or interfering with TelphinUSA network, services or our customers. These
circumstances are uncommon and clearly defined, and constitute the only situations under which your
information will be disclosed.
If TelphinUSA decides to stop providing TelphinUSA Service or sell or transfer parts of its business
to unaffiliated companies, only that portion of clients' personally identifiable information that will
allow these companies to offer you the same or similar services or as to accomplish our business
objectives will be provided. Be assured that these unaffiliated companies will be bound by confidentiality
requirements that will afford customers' personal details a level of protection equivalent to that
guaranteed by TelphinUSA.
TelphinUSA takes all reasonable steps to ensure that all information collected, used or disclosed is
accurate, complete, up-to-date and stored in a secure environment accessed only by authorized persons.
TelphinUSA also uses Secure Socket Layer ("SSL") software to provide secure sessions for our visitors.
TelphinUSA allows all customers to review or update the available personally identifiable information
that TelphinUSA received directly from you (not from any third parties) by accessing your account online,
or by contacting TelphinUSA at the address or telephone number listed in the "Contact Us" portion of
the web site. In order to ensure your privacy is maintained, TelphinUSA may ask for information to verify
your identity prior to granting access to your information.
TelphinUSA does not actively or knowingly collect any personally identifiable information from individuals
under 18 years of age. Where appropriate, TelphinUSA will instruct children not to submit such information
to our website advertisements without the consent of a parent or guardian. If a parent or guardian is
concerned that a child may have submitted personally identifiable information to TelphinUSA without
their consent, that parent or guardian may contact TelphinUSA at the address or telephone number listed
in the "Contact Us" portion of the web site and request that this information be removed from our files.
Should material changes to this policy be made, a summary of the changes will be posted on the TelphinUSA
website in a clear and conspicuous manner.
Please submit any complaints about breaches of your privacy in writing by contacting TelphinUSA at
the address or fax number listed in the "Contact Us" portion of the web site.
Please note that for its customers outside of the USA TelphinUSA will attempt to comply with the
applicable local privacy laws, but we are only bound to compliance with the applicable USA privacy laws.
ALTHOUGH TELPHINUSA RESERVES THE RIGHT TO CHANGE THIS PRIVACY POLICY AT ANY TIME, THIS POLICY WAS LAST
UPDATED ON AUGUST 28, 2005 AND IS EFFECTIVE FROM THAT DATE FORWARD.