TelphinUSA support line is always answered by a knowledgeable person who can quickly answer
questions about your phone service. But for your convenience we've answered many of the basic questions
about our services below, in the following groupings: VoIP Services, Getting Connected With TelphinUSA,
TelphinUSA Advantages, and Managing My Account.
What is VoIP?
VoIP (Voice-over-Internet Protocol) allows you to make telephone calls using a computer over the Internet.
VoIP converts the voice signal from your telephone into a digital signal that travels over the Internet,
and then converts that signal back to voice at the other end so you can speak to anyone with a regular
phone number.
How do I place a VoIP call?
With your phone connected to the Internet via an adapter, you simply pick up your phone, hear a dial
tone, and dial the number as you normally would. The call goes over the Internet to your party's
local telephone company for completion of the call.
How do TelphinUSA's services actually work?
TelphinUSA Broadband Telephone Service is a revolutionary new way of making and receiving
phone calls through a high-speed Internet connection using a traditional touch-tone phone.
Our VoIP (Voice-over-Internet Protocol) technology allows you to call all over the world at any time
for less money, while enjoying the same quality as you would with traditional phone services and getting
more features. With TelphinUSA you can call anyone who has a telephone - including local, long distance,
mobile, and international numbers.
TelphinUSA's network breaks your call down into a data stream for transmission over the Internet.
The connection is crystal-clear, and you and the person you're calling notice no difference from your
usual calling experience. The only difference you'll notice will be in your much smaller monthly phone bill!
What kind of equipment do I need?
A broadband Internet connection is required for our regular calling plans - cable modem, DSL, T1, or any
high-speed, always-on connection. Beyond that, the only thing you need is an adapter. To find out more,
go to our Equipment page by clicking here .
To use our Call Forwarding Plan, simply sign up and specify which number(s) to forward your calls to - no
equipment necessary.
Can a cell phone be used to connect?
You can use your cell phone as a destination for the Call Forwarding Plan. In fact many of our customers
stay connected all over the world by having their Telphin numbers forwarded to different cell phone numbers.
For regular plans you cannot connect a mobile phone directly to either DSL or a cable modem and therefore
cannot use a mobile for VoIP. TelphinUSA offers considerable advantages over mobile phones, though, such
as never having to worry about calling only after a certain hour, exceeding monthly limits on minutes, or
paying expensive per-minute charges for international calls. With all TelphinUSA plans, there is only one
fixed monthly fee, and call time to all your designated countries is unlimited.
Is there a difference in price or procedure between local and long-distance calling?
No. All calls to areas designated by your TelphinUSA plan are covered by the flat rate of your low monthly
bill.
Do I pay for incoming calls?
On regular plans all incoming calls are free for TelphinUSA customers, no matter where or when they
originate. That's a huge savings over mobile phones, which often charge you for minutes even when you don't
initiate a call. Forwarded calls are charged at a low per-minute price that's the same as the price of
placing a call to that area.
What if I'm always calling the same area? Can I choose my own area code?
You and the people who call you can save even more! TelphinUSA's Direct
Phone Numbers allow you to select country/area code(s) for your number(s) that are different from the one
in which you live. Say you call Moscow all the time. Choose Moscow as your area code, and people calling you
from there are charged only as if they were making a local call.
Can I take my phone adapter with me when I travel?
Yes. You can use our VoIP service wherever you travel, as long as you have a high-speed Internet
connection available. Your connection will work the same as from your home or business, with no difference
in your charges.
Does my computer have to be turned on to use my TelphinUSA connection?
No. But your broadband Internet connection needs to be active. You can also use your computer for any other
task while talking on the phone.
What methods of payment does TelphinUSA use?
TelphinUSA only accepts credit card payments and Pay Pal.
Do you mail monthly statements?
All TelphinUSA statements are electronic. You will receive an email when your bill is due each month.
You can see your bill at any time by logging in to your account.
Whom should I contact if I have a problem with my bill?
You should call the TelphinUSA support team at (800) 813-9144 or e-mail us at:
info@telphinusa.com
Can I see my active services and my call records online?
Yes, you can always access records of your calls and your account's active features through the My
Account pages. You can always see your call history for any period you like by selecting a range of dates.
Can I change my active services online?
Yes, you can make the change at any time by logging in to your account and going to your Profile page.
How do I cancel the service?
To cancel service, call the TelphinUSA support team at (800) 813-9144 to receive a cancellation number.
You would then need to send an email to info@telphinusa.com
with a written request to cancel your service, including the cancellation number in your message.
What is your refund policy?
According to the terms of our 14-day Money Back Guarantee, you can return your equipment and receive a full
refund for all charges if you e-mail us your cancellation request and ship your equipment back to us during
the first 14 days of service.
Do I ever pay any fee for terminating my service?
You may cancel your TelphinUSA services at any time by contacting us. You pay no termination fee as long
as you return your TelphinUSA equipment within 14 days of termination. Failure to do so will result in your
being charged for the equipment. If you contact us to cancel and return your equipment within the first 14
days of having your account and equipment, you pay nothing to TelphinUSA, according to the terms of our
14-day Money-Back Guarantee.
If you terminate at any point past your initial 14 days, you pay for the full current month of service.
Is your credit card processing secure?
TelphinUSA uses PayPal, a global online payment system, to process your credit card payments. PayPal uses
the latest technology to ensure the
security your transactions.